Case Study: Monarch Medical Technologies improves retention and customer satisfaction with Televerde's inside sales solution

Monarch Medical Technologies - Customer Case Study

Monarch Medical Technologies, a leading provider of clinical decision support for glycemic management, faced a challenge with customer engagement and renewals. As a lean software company, they lacked the internal resources for proactive account management and communication needed to ensure client retention. To address this, they partnered with vendor Televerde to implement an Inside Sales solution.

Televerde's Inside Sales Representatives, who had backgrounds in healthcare, connected with Monarch's customers to conduct intelligent account interactions. This solution from Televerde allowed Monarch to proactively identify at-risk accounts and client issues. The results included increased retention rates, double-digit increases in Net Promoter and Client Satisfaction scores, and a substantial reduction in renewal collection time.

Monarch Medical Technologies

Kristen Paulet

Director of Marketing