Case Study: University of Virginia Health System reduces transport delays with TeleTracking

University of Virginia Health System - Customer Case Study

The University of Virginia Health System, a major academic medical center, faced significant challenges in standardizing its patient transport process. Issues with technology adoption, poor communication, and inconsistent procedures led to a first-pass yield of only 35%, indicating high levels of inefficiency and waste. To address this, they partnered with the vendor TeleTracking and utilized its solutions, including TransportTracking and ServiceTracking.

By implementing TeleTracking's technology and employing Lean and Six Sigma methodologies, a multidisciplinary team streamlined operations. The vendor's system provided critical data that was analyzed to adjust staffing and processes. This initiative, led by TeleTracking, resulted in a dramatic decrease in transport delays from 16% to 3.88% and shaved several minutes off response and total trip times, significantly improving overall efficiency and patient care.

University of Virginia Health System

University of Virginia Health System