Case Study: University of Pittsburgh Medical Center achieves faster patient flow and enterprise-wide capacity management with TeleTracking

University of Pittsburgh Medical Center - Customer Case Study

The University of Pittsburgh Medical Center (UPMC) partnered with TeleTracking to implement its Capacity Management Suite across its 18-hospital enterprise. The challenge was to standardize patient flow processes, secure user buy-in, and ensure a smooth adoption of new best practices while managing a complex, multi-campus deployment.

TeleTracking's solution involved a meticulously planned rollout that included a dedicated core team, a flexible timeline, and comprehensive training. Post-implementation support and continuous communication were key. The results included a 5-minute decrease in transport response times, quicker emergency department bed assignments, and enterprise-wide tools for capacity management, providing UPMC with a centralized, efficient system.

University of Pittsburgh Medical Center