Case Study: Methodist Healthcare System of San Antonio boosts transfer volume and patient flow with TeleTracking TransferCenter

Transfer Center drives 300 percent volume increase at San Antonio Healthcare System

Methodist Healthcare System of San Antonio (MHS) was facing significant patient flow challenges, including severe ER diversions, lengthy patient placement times, and communication breakdowns due to departmental silos. This was causing lost revenue and dissatisfaction. In response, MHS engaged the vendor TeleTracking and its Avanti consulting group to address these capacity management issues and better handle a growing patient population.

TeleTracking implemented its TransferCenter™ application to create a centralized, automated operational hub staffed by critical care nurses. This solution streamlined the referral and patient placement process by providing real-time data on bed availability and digitizing transfer logistics. As a result, MHS saw a 300% increase in transfer volume, a reduction in ER diversions from 700 to 8 hours monthly, and a 68% decrease in bed assignment time, leading to substantial new revenue and increased market share.

Methodist Healthcare System of San Antonio