Case Study: University of Utah Hospital increases referrals with TeleTracking

TeleTracking Helps University of Utah Hospital Increase Referrals

The University of Utah Hospital, a major regional referral center, faced significant patient flow challenges. Using a manual bed board system led to frequent diversions, turning away 94 transfer patients in six months at an estimated revenue loss of over $1 million. The perception of constant full capacity and a unreliable homegrown transfer system hindered their ability to accept referrals.

By implementing TeleTracking's Capacity Management Suite, including the TransferCenter and BedTracking solutions, the hospital centralized placement and gained real-time visibility into bed capacity. TeleTracking enabled better coordination between departments, improved environmental services efficiency, and provided critical data for performance management. The results were substantial: an additional 620 transfers per year, a 90% reduction in diversions, and $19.7 million in additional annual revenue, while also improving ED patient satisfaction and transporter productivity.

University of Utah Hospital

Connie Becerril

Environmental Services Quality Manager