Case Study: Sharp Chula Vista Medical Center improves transport efficiency with TeleTracking

Sharp Chula Vista Medical Center - Customer Case Study

Sharp Chula Vista Medical Center, a 343-bed facility, faced significant inefficiencies in its patient transport system, including long wait times, a high volume of cancelled jobs, and a lack of performance monitoring. To address this challenge, the center partnered with TeleTracking to implement its TransportTracking software and centralize its previously department-based transport operations, aiming to improve workflow and match staffing to demand.

TeleTracking's solution involved a three-month planning phase to redesign transporter workflows and fine-tune the software logic, culminating in the creation of a centrally managed, retrained transport team. The results were substantial, with a dispatch time decrease of over 80%, a 36% increase in transport requests, and a 15% reduction in the hours nursing staff spent on transport logistics. TeleTracking’s implementation also expanded transporter availability to 24/7 and improved infection prevention through standardized practices.

Sharp Chula Vista Medical Center

Sharp Chula Vista Medical Center