Case Study: Penn Medicine reduces wait times and expands capacity with TeleTracking Orchestrate

Penn Medicine - Customer Case Study

Penn Medicine, a leading health system, faced a challenge at its Abramson Cancer Center where significant growth was taxing the facility's capacity, impacting treatment efficiency and the patient experience. To address inefficiencies in lab, pharmacy, and infusion services, they worked with vendor TeleTracking.

Using TeleTracking's Orchestrate™ solution, the health system measured and improved key turnaround times and care coordination. The results were significant, including reductions in lab and pharmacy processing times and infusion wait times, all while patient volumes increased. A pilot program also generated $430,000 in new revenue. The data from TeleTracking provided the insights needed to justify new resource spending and improve capacity.

Penn Medicine