Case Study: Mid and South Essex NHS Foundation Trust improves patient flow and capacity management with TeleTracking

Mid and South Essex NHS Foundation Trust reclaims 19,728 hours with TeleTracking

Mid and South Essex NHS Foundation Trust was navigating a challenging operational and financial landscape, facing significant cost pressures and strained patient flow processes across its three main hospital sites. The Trust needed a fundamental shift to build a more efficient and sustainable operational model. To address this, they partnered with vendor TeleTracking and implemented its Operations IQ Platform to support patient transfers and hospital throughput.

The TeleTracking solution included a comprehensive change management program, enhanced data visibility through live dashboards, and a piloted portering system. As a result, the Trust reclaimed over 19,000 operational hours, reduced median length of stay, and improved the average time for portering jobs to 21 minutes. TeleTracking's platform was instrumental in forming a data-driven culture and achieving significant flow improvements.

Mid and South Essex NHS Foundation Trust