Case Study: McLeod Health improves patient flow and transfer efficiency with TeleTracking

McLeod Health - Customer Case Study

The customer, McLeod Health, was struggling with a stagnant patient flow process that led to significant bottlenecks, including emergency department patient boarding, a lack of enterprise-wide visibility, and frequent diversions. To address these challenges, McLeod partnered with vendor TeleTracking to implement its patient flow solutions, including the Capacity Management Suite and a Custom Reporting Solution.

TeleTracking's solutions provided the backbone for a new system, creating enterprise transparency and enabling proactive capacity planning. Key results included room turnaround times decreasing from 234 to 62 minutes, transfer case acceptance times dropping from 90 to 21 minutes, and transfer volumes more than tripling. McLeod Health also saw a 3% decrease in patient length of stay over three years, demonstrating the significant measurable impact of the TeleTracking implementation.

McLeod Health