Case Study: Oklahoma University Medical Center cuts transfer denials with TeleTracking TransferCenter

Internalizing the Transfer Center Process: The Oklahoma University Medical Center Story

The Oklahoma University Medical Center, the state's only Level One Trauma Center, was facing a loss of referrals, revenue, and physician relationships. The primary challenge was an outsourced transfer center service that lacked sufficient incentive to advocate for patient admissions, resulting in frequent denials. To address this, the medical center partnered with vendor TeleTracking and implemented their TransferCenter™ software as part of the solution.

TeleTracking's solution involved bringing the transfer center in-house and co-locating it with patient placement, using their software to automate the process and provide enterprise-wide visibility. The results were immediate and significant, with denials decreasing by 50% right after go-live and eventually dropping to zero. The ability to accept patients increased by a mean of 35% in the first year, dramatically improving referral relationships and patient care.

Oklahoma University Medical Center

Oklahoma University Medical Center