Case Study: United Road Towing achieves faster dispatching and improved safety with Teletrac Navman

United Road Towing improves dispatching and safety with GPS fleet tracking

United Road Towing operates a 550-vehicle fleet across seven locations and completes about 40,000 tows a year. The company faced the challenge of meeting time-sensitive requests and strict municipal SLAs while managing long-distance routes, heavy dispatcher workloads and ELD compliance — plus the need to rapidly respond to large-scale disasters with massive call backlogs.

By deploying Teletrac Navman GPS fleet tracking with big-screen map views and API-connected dispatching that pushes jobs to in-cab tablets, United Road automated assignments, sped up dispatching and created an auditable system of record for SLA verification. Real-time driver behavior monitoring reinforced Smith System training, reduced tailgating and idling, improved fuel efficiency and safety, and enabled disaster recovery deployments that generated additional revenue — all backed by automated weekly reports and stronger client accountability.

United Road Towing

Jim Ferguson

Chief Information Officer