Case Study: iStreamPlanet achieves faster issue resolution and improved live‑stream Quality of Experience with Telestream iQ

iStreamPlanet Sees Video Quality Monitoring as a Winning Strategy

iStreamPlanet, a Las Vegas–based online video service provider, encodes and packages live sports and entertainment streams for major networks and media brands. Because live events demand the highest possible Quality of Experience (QoE), iStreamPlanet faced the challenge of detecting and isolating quality issues at ingest across thousands of channels, avoiding costly outages, preventing finger-pointing across partners, and scaling monitoring in a virtualized environment.

To solve this, iStreamPlanet deployed Telestream’s Inspector Live probes and the iQ iVMS ASM to monitor video at ingest, aggregate real-time quality data, and create customer-specific portals. The system enables immediate notification of low-quality inputs, rapid root-cause troubleshooting, and secure, customized reporting—reducing time to resolution, clarifying whether problems lie inside or outside iStreamPlanet, protecting customer brands, and supporting growth to thousands of simultaneous channels.

iStreamPlanet