Case Study: TIER achieves fraud reduction and seamless onboarding with TeleSign Intelligence

TIER blocks hundreds of fraudulent transactions daily with TeleSign

TIER, a leading European micro-mobility provider, faced the challenge of securely scaling its user onboarding process across new markets without creating friction for legitimate customers. They needed to prevent fraud, particularly during account registration and credit card input, and reduce the manual workload of validating failed sign-ups. To address this, TIER partnered with TeleSign and implemented its Intelligence product.

The solution involved TeleSign Intelligence, which uses phone number intelligence to provide a risk score during registration, allowing TIER to instantly allow, block, or flag users. This integration enhanced security without slowing down the customer. As a result, TeleSign helped TIER block hundreds of fraudulent transactions daily and achieved a measurable decrease in credit card fraud, allowing TIER's team to save time and focus on other company initiatives.

TIER