Case Study: Fiverr achieves frictionless account security with TeleSign

Fiverr reduces unauthorized withdrawals by 60% with TeleSign

Fiverr, an online marketplace connecting businesses with freelancers, faced the challenge of securing its platform as email verification alone was no longer sufficient to protect against fraudulent accounts and unauthorized access. To safeguard sensitive user information and ensure a trusted environment, they partnered with vendor TeleSign to implement more robust verification and intelligence products.

TeleSign provided a solution using phone verification and two-factor authentication to seamlessly verify users and assess risk during onboarding. This integration reduced unauthorized withdrawals by 60% and effectively blocked harmful users, allowing Fiverr to achieve a more secure and frictionless experience for its community.

Fiverr