Case Study: UGI Utilities doubles training capacity with Telepresenz Smart Ops

UGI Utilities doubles training capacity and cuts certification time 50% with Telepresenz

UGI Utilities, a major energy and natural gas distributor, faced a challenge in safely accelerating technician training and certification within its large, air-gapped training facility. Their tutors struggled to observe multiple simultaneous emergency simulations across 12 buildings and lacked a digital method for capturing compliance evidence. They partnered with Telepresenz to find a secure, fully offline solution.

Telepresenz implemented its Smart Ops™ solution on UGI's private LAN, using intrinsically safe headsets to stream live video from trainees to a central tutor workstation. This allowed for real-time observation and guidance of multiple sessions. The solution doubled UGI's training throughput, reduced certification cycles by 50%, and provided 100% traceable video documentation, all while maintaining complete data sovereignty with zero external connectivity.

UGI Utilities