Case Study: SHI.com achieves faster, compliant incident response with Telepresenz Smart Ops

SHI.com boosts fault response time by 80% with Telepresenz

SHI.com, a global technology solutions provider, operates a highly secure hosting facility where only security personnel are allowed on-site, creating a significant challenge for quickly diagnosing and responding to technical incidents. To overcome the delays caused by relying on phone calls and limited footage, they implemented Telepresenz Smart Ops to empower their security team to act as first responders.

Using Telepresenz Smart Ops, onsite security staff were equipped with hands-free devices to live-stream video to remote experts. This solution enabled real-time visual triage and guided assistance, which slashed fault response times by 80% and helped maintain 95%+ uptime. Telepresenz provided full operational visibility and collaboration without ever compromising the facility's strict security protocols.

SHI.com