Case Study: a regional power utility restores power faster with Telepresenz Smart Ops

Regional Power Utility cuts outage response times by 80% with Telepresenz

A regional power utility faced significant challenges maintaining its vast electricity network across remote rural areas. Linemen operating in these regions with poor connectivity struggled to communicate with control rooms, leading to delayed fault diagnosis, extended power outages, and repeated site visits. To solve this, the utility deployed Telepresenz Smart Ops to gain real-time visibility into field operations.

The Telepresenz solution integrated with RealWear headsets and mobile LTE/satellite modems, enabling linemen to stream live video from fault sites. Remote experts could then view problems, annotate feeds, and guide repairs hands-free. This implementation led to an 80% faster fault diagnosis, a 65% reduction in outage duration, and 70% fewer repeat site visits, dramatically improving operational efficiency and field safety.