Case Study: Public Utilities Board (PUB) achieves safer, fully traceable remote field operations with Telepresenz Smart Ops

Public Utilities Board (PUB) reduces supervisor travel by 60% with Telepresenz

Singapore’s national water agency, the Public Utilities Board (PUB), faced a challenge in supervising hundreds of mobile technicians working across distributed and high-risk sites. Relying on in-person visits for safety checks and guidance limited scalability and delayed response times. To solve this, PUB partnered with Telepresenz to implement its Smart Ops™ solution for real-time remote supervision.

Telepresenz equipped PUB's technicians with hands-free wearable devices to stream live video, while supervisors used iPads to view operations and provide instant guidance. This solution delivered a 60% reduction in supervisor site visits and a 75% faster response time for technical assistance. It also ensured 100% traceable safety and compliance records through automatically recorded sessions, significantly enhancing operational safety and workforce efficiency for PUB.

Public Utilities Board (pub)