Case Study: Oldendorff Carriers achieves faster fleet maintenance and reduced downtime with Telepresenz Smart Ops

Oldendorff Carriers reduces vessel downtime by 85% with Telepresenz

Oldendorff Carriers, one of the world's largest bulk shipping companies, faced significant operational delays and costs when resolving technical issues across its global fleet of 700 vessels. Their challenge was enabling real-time collaboration between onboard crew and onshore experts to eliminate slow, travel-dependent diagnostics. To address this, they partnered with Telepresenz and implemented its Smart Ops service.

The solution from Telepresenz equipped crew with hands-free headsets to stream live video from vessels, allowing onshore experts to provide real-time visual guidance and annotations. This implementation led to an 85% faster issue resolution, a 90% reduction in expert travel, and achieved 100% digital traceability for all maintenance, drastically reducing downtime and costs for Oldendorff.

Oldendorff Carriers