Case Study: HAECO Group accelerates aircraft turnaround with Telepresenz Smart Ops

HAECO Group accelerates aircraft turnaround by 85% with Telepresenz

HAECO Group, a global provider of aircraft engineering and maintenance services, faced challenges with slow decision-making and communication delays during complex repairs. Traditional methods like emails and photos lacked clarity, and travel restrictions prevented experts from being on-site. To accelerate repairs and maintain safety compliance, HAECO partnered with vendor Telepresenz to implement its Smart Ops solution for remote video assistance and collaboration.

Telepresenz provided a solution using smart glasses and mobile devices to enable real-time, high-definition video streaming between on-wing technicians and remote experts. This allowed for live annotation, guidance, and secure session recording. As a result, HAECO achieved an 80% faster expert response time, a 70% reduction in redundant inspections and travel costs, and significantly improved operational reliability and compliance traceability.

HAECO Group