Case Study: Fortescue achieves faster remote maintenance and millions in savings with Telepresenz Smart Ops

Fortescue cuts repair times 75% with Telepresenz

Fortescue, one of the world's largest mining companies, faced significant delays and communication gaps maintaining its remote operations in Australia's Pilbara region. With specialized engineers based over 2,500 km away, complex equipment issues resulted in costly multi-day downtimes. The company partnered with Telepresenz to implement its Smart Ops platform to enable real-time remote collaboration and overcome harsh environmental and connectivity challenges.

Telepresenz equipped Fortescue's field technicians with hands-free wearable devices to stream live video to experts in Perth. Using Telepresenz Smart Ops, these experts could visually assess problems and provide step-by-step guidance, dramatically accelerating repairs. This solution reduced average repair times from 2-3 days to under 6 hours and cut expert site visits by 80%, saving Fortescue millions annually in reduced downtime and travel costs while improving safety compliance.

Fortescue