Case Study: a multinational food and beverage manufacturer achieves faster, fully traceable global QA with Telepresenz Smart Ops

a multinational food and beverage manufacturer cuts auditor travel 90% with Telepresenz

A multinational food and beverage manufacturer faced significant challenges in conducting quality assurance audits across its 50+ global facilities. With teams and customers spread across multiple continents, in-person inspections created major bottlenecks, taking weeks to complete and relying on inefficient communication tools. To overcome this, they partnered with Telepresenz and implemented its Smart Ops™ service to revolutionize their inspection process.

Telepresenz provided a solution using Smart Ops™, which equipped on-site personnel with wearable devices for hands-free, real-time video streaming from the production floor. This allowed remote auditors to collaborate live, guide inspections, and verify procedures. The implementation resulted in a 90% reduction in auditor travel, accelerated audit cycles from six weeks to just one, and achieved 100% traceable, automated documentation, leading to massive operational efficiencies and enhanced customer confidence.