Case Study: a major mining operator in Australia achieves faster knowledge capture with Telepresenz Smart Ops

a major mining operator cuts procedure creation from months to days with Telepresenz

A major Australian mining operator faced the critical challenge of capturing decades of specialized field knowledge from its retiring workforce. Traditional documentation methods were slow and labor-intensive, taking up to six months per procedure and risking the permanent loss of vital expertise. They partnered with Telepresenz to implement its Smart Ops™ platform to accelerate this knowledge transfer.

Using Telepresenz Smart Ops™, the company empowered its field experts to capture procedures directly using voice commands, photos, and videos on iPads. This solution reduced procedure creation time from months to days, eliminating the dependency on technical writers. The results included a 100% searchable digital knowledge base, a 75% reduction in expert site visits, and significantly improved workforce engagement.