Case Study: a confidential national facilities and HVAC services provider achieves 80% faster hospital fault resolution with Telepresenz Smart Ops

a confidential national facilities & hvac services provider resolves hospital HVAC faults 80% faster with Telepresenz

A confidential national facilities and HVAC services provider supporting hospital operations faced significant challenges in resolving technical faults due to the need to coordinate multiple equipment vendors and subcontractors. The inefficient process of using calls and emails led to prolonged resolution times, risking hospital system uptime. To address this, they implemented Telepresenz Smart Ops to enable real-time, multi-vendor collaboration.

Using Telepresenz Smart Ops, on-site technicians streamed live video via hands-free devices, allowing remote vendor experts to collaborate instantly in secure sessions. This solution reduced average fault resolution time by 80%, cutting it from 6-10 hours to under 2 hours. The provider also achieved a 90% reduction in vendor travel costs and ensured zero operational downtime for critical hospital systems, greatly improving efficiency and auditability.