Case Study: a confidential global mining & metallurgical company achieves faster incident response and less downtime with Telepresenz Smart Ops

a confidential global mining & metallurgical company reduces downtime by 70% with Telepresenz

A confidential global mining and metallurgical company faced significant challenges due to its 150+ remote operations, where getting specialized experts on-site to handle equipment failures and emergencies took days, leading to prolonged downtime and safety risks. To overcome this, they partnered with Telepresenz and implemented its Smart Ops™ service to enable real-time remote expertise.

Telepresenz provided a solution using Smart Ops™ that connected on-site engineers with hands-free devices to remote experts for live video collaboration and guided repairs. This implementation resulted in a 90% faster incident response and a 70% reduction in equipment downtime. The solution also delivered 100% traceable documentation for every intervention, providing the company with full operational visibility and transforming their approach from reactive to proactive.