Case Study: Gladly achieves secure, auditable cloud infrastructure access with Teleport

Peace of mind with secure and auditable data management

Gladly, a San Francisco-based SaaS company that helps brands personalize customer experiences across channels like email, telephony, social media, and SMS, needed a way to secure its cloud-native infrastructure without slowing down engineers. The company also had to provide auditors and customers with evidence that user access to sensitive data was secure, while eliminating the risks and complexity of managing SSH keys.

Teleport implemented secure, role-based access to Gladly’s AWS-based infrastructure by integrating with the company’s single sign-on provider and using certificate-based privileged access instead of static credentials. With Teleport, Gladly gained complete audit logs and session recordings for real-time visibility and compliance evidence, while reducing the need for custom access tooling and key management so engineers could focus on building the product.

Gladly

Charles Soesanto

Head of Security