Case Study: TigerGraph Achieves Global Secure Access and Compliance with Teleport

How Access Control from Teleport Unlocked Global Growth for the Leading Data Analytics Platform

TigerGraph, the graph analytics and machine learning platform, needed a better way to scale secure access for its global cloud support and engineering teams. As its customer base grew—especially among enterprise clients in regulated industries—its existing process for troubleshooting customer instances relied on a single engineering contact and private keys, creating both bottlenecks and security concerns. TigerGraph turned to Teleport for infrastructure access control.

Teleport implemented a secretless, zero-trust access solution with role-based permissions, SSO integration, audit logging, and mandatory two-factor authentication. With Teleport, TigerGraph gained always-on global access for support teams, streamlined onboarding for new engineers, improved internal testing and issue replication, and made audits much easier—helping the company earn SOC 2 certification and strengthen its security posture for future compliance goals.

TigerGraph

Renchu Song

Director of Engineering Management