Case Study: ETAM Group streamlines POS fleet management with Telelogos MediaContact

Etam Group - Customer Case Study

ETAM Group, the women’s lingerie and ready-to-wear retailer behind brands such as Etam, 1.2.3. and Undiz, needed a better way to manage its 1,600 point-of-sale terminals worldwide. Before working with Telelogos, its IT team had to repatriate special sales-event POS systems after each sales period so they could be updated, which created logistical costs and limited visibility. Telelogos provided MediaContact to centralize fleet management, keep systems up to date, and track hardware and software inventories.

With Telelogos’ MediaContact, ETAM Group automated file transfers, data synchronization, and software updates, while sales-event POS terminals now update automatically when reconnecting to the store network, eliminating the need to bring them back to warehouses. The solution also gave the company centralized administration and remote management of its POS fleet, helping it achieve a fast ROI and deploy the full project in four months. As a result, ETAM Group can keep terminals in store, reduce technician intervention, and increase checkout capacity when needed.

ETAM Group

Dominique Pothin

Stores Support Analyst