Case Study: Martek achieves improved efficiency and scalable tenant support with Telelink

How Telelink helped Martek improve their tenant relations and make an efficient improvement in their approach to tenant management

Martek, a property management firm in St. John’s, Newfoundland, was struggling with a surge in inbound tenant and prospective customer calls. Their existing setup, which used separate daytime and after-hours numbers with a receptionist and on-call employee, was costly, inefficient, and hard to scale. Martek needed a more centralized, 24/7 support model that could protect service quality while reducing operating costs, and turned to Telelink for help.

Telelink implemented a live 24/7 answering service with Tier-1 support and call triage, using property-specific procedures to route and dispatch issues to the right on-call managers or maintenance crews. As a result, Martek streamlined call handling, improved tenant response times, reduced reliance on internal resources, and gained a more scalable and cost-effective support process. The company reported that Telelink helped them achieve their efficiency goals while maintaining a consistent standard of service excellence.

Martek

Charlie Oliver

Chief Executive Officer