Case Study: Blair Mechanical reduces missed calls and improves customer support with Telelink Answering

How Telelink helped Blair Mechanical improve their customer service and provide a friendly, professional voice on the line, 24/7

Blair Mechanical, an HVAC and plumbing service company, faced a challenge with missed after-hours calls to their technicians' personal phones, which resulted in lost customers and revenue. They needed a professional answering service partner with specific industry knowledge and 24/7 availability in the Pacific time zone to act as a seamless extension of their business and capture every opportunity.

The vendor, Telelink, provided its 24/7 live-answering service, utilizing its experienced agents who are proficient in trade industry lingo to identify urgent issues. The solution ensured all calls were answered professionally, with urgent requests dispatched immediately and others handled the next day. As a result, Blair Mechanical missed far fewer calls, increased its customer base, and gained confidence in providing superior customer support through its partnership with Telelink.

Blair Mechanical

Blair Husak

Owner