Case Study: Bellstar Hotels & Resorts boosts conversion rates with Telelink

How Bellstar Hotels & Resorts is delighting guests with every interaction, with the help of Telelink

Bellstar Hotels & Resorts, a manager of destination resorts across Western Canada, faced low guest satisfaction and declining booking conversion rates. Their previous U.S.-based answering service displayed a poor understanding of Canadian geography and culture, frustrating potential guests. This led them to seek a new partner, Telelink, for their inbound answering services.

Telelink, a Canadian provider, implemented a solution by training its agents on the local geography and the specific details of Bellstar's resorts. This resulted in the complete elimination of previous complaints. The partnership delivered a significant measurable impact, increasing conversion rates by an average of 5% and generating nearly $1 million in additional annual revenue for the hotelier.

Bellstar Hotels & Resorts

Regena Sabatier

Revenue Manager