Case Study: Tata Communications achieves faster issue resolution and smoother operations with Telehouse Customer Plus

How Tata Communications thrives with Telehouse’s Customer Plus service

Tata Communications has worked with Telehouse for years, but needed a more personalised support model to speed up issue resolution, simplify day-to-day operations, and reduce risk as it managed infrastructure across data centre services. With Telehouse’s Customer Plus service, Tata Communications gained a dedicated point of contact who understood its business and could help tailor support to its specific workflows.

Telehouse implemented bespoke processes, including a streamlined cable replacement process and a solution for expanding into Telehouse South with multi-fibre connections and ILK 1+1 redundancy. This improved efficiency dramatically, cutting issue resolution from a week to one day, while also enabling facility upgrades and proactive maintenance planning. Telehouse’s Customer Plus service helped Tata Communications strengthen business continuity and avoid moving to another provider.

Tata Communications