TeleComp’s CXM
2 Case Studies
A TeleComp’s CXM Case Study
PAM Transport, a long-standing U.S. trucking and transport company, needed to maintain reliable communications with its fleet and customers across North America while reducing costs. Their challenge was to replace an MPLS system to achieve greater reliability and improve customer service. They turned to vendor TeleComp for a solution involving SIP and SD-WAN.
TeleComp implemented AT&T SIP and SD-WAN solutions, which included switching to fiber circuits. This streamlined PAM Transport's billing process into a single bill and made adding new terminals significantly faster. The solution delivered substantial savings, achieving five-figure reductions in their monthly telecom bill, and increased circuit size in a fraction of the previous time.