Case Study: Arkansas Valley Electric Cooperative achieves seamless cloud phone system replacement with TeleComp’s CXM

Arkansas Valley Electric Cooperative achieves seamless no-downtime cutover with TeleComp’s CXM

Arkansas Valley Electric Cooperative (AVECC) needed to replace its aging on-premises Shoretel phone system with a reliable solution that was easy to deploy and manage. Their Technology Coordinator, Brian Orrick, turned to their long-time communications partner, TeleComp, for a new solution. TeleComp recommended the Mitel Cloud Solution to meet their needs.

TeleComp implemented a seamless cutover with no downtime, leveraging their familiarity with AVECC's existing system. The Mitel Cloud Solution allowed employees to work remotely during the pandemic as if they were in the office and reduced the need for on-site physical hardware to manage. This ensured the essential business could maintain its critical level of service for customers.

Arkansas Valley Electric Cooperative