Case Study: Lowe’s Home Improvement achieves $2M+ savings and boosts virtual care use with Teladoc Health

Lowe’s Home Improvement - Customer Case Study

Lowe’s Home Improvement faced low employee engagement with employer-sponsored healthcare tools and needed a way to boost awareness and appropriate use of virtual care. Teladoc Health, working with navigation partner Accolade, offered its comprehensive virtual care solution — telehealth, expert medical and behavioral health services — to make it easier for associates to find the right care when they need it.

Teladoc Health and Accolade implemented a high-touch, technology-enabled navigation and referral approach that drove measurable use and savings: the partnership has served Lowe’s associates since 2015, Accolade referred 2,881 Teladoc visits, 24% of Lowe’s Teladoc users were directed by Accolade, and Lowe’s realized more than $2M in savings in 2018, along with increased associate satisfaction. Teladoc Health’s virtual care plus Accolade’s personalized guidance improved access, utilization, and outcomes for Lowe’s employees.

Lowe’s Home Improvement