Case Study: Jefferson Health achieves enterprise-wide telehealth adoption and improved access with Teladoc Health

Jefferson Health Goes ‘all in’ on Telehealth

Jefferson Health faced rising consumer demand for more affordable, accessible care and decided to scale telehealth enterprise-wide. To do this it partnered with Teladoc Health, licensing Teladoc’s cloud‑based SaaS telehealth platform — a dedicated, private‑labeled instance (with ~300 configurable options) that integrates with the electronic health record and supports mobile apps for patients and providers.

Teladoc Health implemented a configurable, EHR‑integrated telehealth solution with high‑quality, multiparty video that powers Jefferson’s JeffConnect on‑demand and scheduled virtual visits. The program has driven measurable impact: over 80% of emergency virtual visits resolve without an ED trip, 40% of visits are from new patients, nearly 80% required no further care, and Jefferson estimates about $100 saved per encounter, while improving provider productivity and patient satisfaction.

Jefferson Health

Judd Hollander

Senior Vice President for Health Care Delivery Innovation and Associate Dean for Strategic Health Initiatives