Case Study: Automated Group Administration achieves $1.2M in claims savings and 42% higher utilization with Teladoc Health’s HealthiestYou

How one TPA is saving its self-funded clients millions of dollars

Automated Group Administration (AGA), a third‑party administrator serving self‑funded commercial clients, needed to add virtual care to benefit offerings but faced client misconceptions that virtual care was less effective, only reduced ER visits, or could threaten local providers. To overcome these barriers AGA partnered with Teladoc Health and introduced the Teladoc Health product HealthiestYou to educate clients and drive meaningful utilization.

Teladoc Health provided a dedicated client success manager, robust reporting and analytics, and messaging support to boost adoption; implementing HealthiestYou with a $0 visit fee at the City of Fort Wayne saved $469K in claims, achieved 52% utilization, and kept 59% of users from using urgent care or the ER. Across AGA’s client base Teladoc Health’s solution drove $1.2M in claims savings, a 3.8:1 ROI and a 42% average utilization increase, leading AGA to adopt HealthiestYou as its sole virtual‑care option.

Automated Group Administration

Patton Cox

Chief Marketing Officer