Case Study: National Academy of Medicine achieves improved diagnostic accuracy and $700K savings with Teladoc Health

How one of our clients used Best Doctors to improve outcomes, raise employee satisfaction and positively impact its bottom line

The National Academy of Medicine faced widespread diagnostic errors and wanted to improve diagnostic accuracy and employee health; they engaged Teladoc Health’s Best Doctors expert second‑opinion program to give members access to specialist reviews, care navigation, medical record organization and one‑on‑one coaching.

Teladoc Health implemented Best Doctors with a multi‑channel engagement strategy (email, mailings, intranet, manager talking points and health fairs), driving higher than expected utilization. In one year the program changed 49% of diagnoses and 80% of treatments, saved the client more than $700,000, and had major impact on musculoskeletal, gastrointestinal, circulatory and cancer care.

National Academy of Medicine