Case Study: American Heart Association achieves over $681K in claims savings with Teladoc Health

How a lifesaving organization keeps its employees healthy

The American Heart Association (AHA), a nonprofit with about 3,000 employees and offices in all 50 states, needed to lower claims costs as a self-insured employer while expanding access to mental health care. To meet that challenge it partnered with Teladoc Health to provide virtual care—24/7 access to U.S. board-certified doctors and expanded mental health services—making care more convenient and reducing reliance on costly urgent care and ER visits.

Teladoc Health deployed a comprehensive virtual care program supported by online resources, educational webinars and year-round communications, with $0 copays for plan enrollees and $25 for benefits-eligible employees who opt out of traditional plans. The results were measurable: AHA saved $681,568 in claims in one year, general medical utilization was 43.8% with average savings per claim of $472, and mental health utilization reached 49.94% with average response time of 5.3 hours and average scheduling time of 26 hours.

American Heart Association

Bryn Seay

Benefits Manager