Tekst
3 Case Studies
Case Study: Milcobel improves customer service collaboration and response times with Tekst
A Tekst Case Study
From personal to shared inboxes
Milcobel, one of Belgium's largest dairy cooperatives, faced a challenge in managing customer service communications. Their agents were all working from individual personal inboxes, and a previous attempt to use a shared mailbox had failed due to the complexity of routing different messages.
By implementing Tekst, Milcobel integrated a shared inbox with Outlook and SAP. The solution provided clear dashboards and automation features that made routing queries simple and effective. This improved collaboration among agents, boosted service quality, and enhanced GDPR compliance. The customer service manager at Milcobel highly recommends Tekst to other food production companies.
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Milcobel
Sophie De Keer
Customer Service Manager