Case Study: Hard Shoulder achieves faster roadside response and greater B2B growth with TekRevol

Hard Shoulder increases partner engagement 3x with TekRevol

The customer, Hard Shoulder, identified a critical gap in the automotive industry where roadside assistance services remained fragmented and offline. They partnered with the vendor TekRevol to build a scalable digital ecosystem that could seamlessly connect drivers, service providers, dealers, and insurers, overcoming challenges posed by legacy systems and the need for real-time coordination.

TekRevol developed a unified mobile-first platform featuring real-time GPS tracking, automated provider payouts via Stripe, and custom dashboards for different user roles. This solution resulted in a 40% reduction in response times, a 45% increase in customer satisfaction, and a 60% growth in B2B partnerships for Hard Shoulder, modernizing roadside assistance with greater efficiency and transparency.

Hard Shoulder