Case Study: Kotsovolos achieves real-time retail task visibility with Tekmon

Kotsovolos achieves 60-minute operational feedback with Tekmon

Kotsovolos, a leading electrical and electronics retailer in Greece, faced significant operational hurdles across its 97-store network. The company struggled with slow, manual communication via email, which led to information asymmetry and delayed execution of critical tasks. To eliminate these blindspots and gain real-time visibility into frontline compliance, Kotsovolos partnered with vendor Tekmon to implement its QMS and Task Management platform.

Tekmon provided a mobile-first solution that enabled Kotsovolos to dispatch standardized tasks simultaneously to all stores. The platform empowered employees to complete tasks and submit photo evidence via an intuitive app, slashing response times from days to under 60 minutes. This implementation provided the leadership with click-level analytics and a verifiable audit trail, achieving operational excellence and full network visibility for over 3,000 users.

Kotsovolos