Case Study: The KAR Shop boosts average repair order by 75% with Tekmetric

The KAR Shop boosts average repair order 75% with Tekmetric

The KAR Shop, a family-owned auto repair facility in Arkansas, faced stalled growth due to clunky software that lacked visibility into technician capacity and created inefficient workflows. They needed a modern, cloud-based shop management platform built by someone who understood the auto repair industry, which led them to the vendor, Tekmetric.

By implementing Tekmetric's streamlined platform, The KAR Shop gained real-time visibility into operations and utilized features like maintenance-based recommendations and Digital Vehicle Inspections. This resulted in a 75% increase in their average repair order, from $399 to $699. Tekmetric also enabled a unique compressed work schedule that boosted employee morale and an after-hours pickup rate of 80% through the use of its Text-to-Pay feature.

The KAR Shop