Case Study: Cardinal Plaza Shell saves time creating repair orders with Tekmetric

Smart Jobs becomes a huge time saver for Cardinal Plaza Shell

Cardinal Plaza Shell, an automotive service shop in Springfield, Virginia, faced a significant operational bottleneck. Their service advisors were overwhelmed, juggling phone calls, walk-in customers, and the manual process of creating repair orders, which hindered their ability to provide efficient customer service. This challenge prompted them to seek a solution from their vendor, Tekmetric.

Tekmetric implemented its Smart Jobs feature, which streamlined the shop's workflow by enabling service advisors to create repair orders with a single click. This solution eliminated the need to manually source labor and parts, saving a significant amount of time with each transaction. The result for Cardinal Plaza Shell was a major increase in operational efficiency, allowing advisors to dedicate more time to customer interactions and improving the overall service experience.

Cardinal Plaza Shell

Chris Chagnon

Chief Operation Officer