Case Study: Metro Motor standardizes 19 shops and grows average repair order with Tekmetric

Metro Motor grows average repair order to $800 with Tekmetric

Metro Motor, a chain of 19 auto repair shops in the Washington, D.C. area, faced the challenge of standardizing operations and maintaining consistency across its rapidly expanding network. Before using the Tekmetric shop management platform, the COO had to physically visit each location to see job boards, making it impossible to scale effectively and provide a uniform customer experience.

Tekmetric provided a cloud-based solution that gave Metro Motor's operations team full, real-time visibility into all 19 shops. This enabled real-time coaching and standardized processes. The implementation led to significant results, including growing their average repair order from $450 to $800. Tekmetric also helped the company launch a new parts supply business by integrating inventory tracking directly into the repair workflow.

Metro Motor