Case Study: Bavarian Motor Repairs boosts communication and shop growth with Tekmetric

Improve ARO by leveraging staff and focusing on target customers

Bavarian Motor Repairs, an auto repair shop specializing in BMW, Mini, and Rolls-Royce vehicles, faced challenges with an unreliable, locally-hosted shop management system that caused downtime and hindered business growth. Owner Andrew Minkler sought a more robust system to improve customer communication, track key performance metrics, and provide the tools needed to scale his operations effectively. They turned to the vendor Tekmetric for a solution.

By implementing Tekmetric's cloud-based shop management system, the shop achieved seamless operations and enhanced client engagement through features like digital vehicle inspections and text messaging. The results were significant: the average repair order (ARO) increased, technician efficiency rose from 95% to 120%, and car count grew. This measurable impact, supported by Tekmetric, provided the foundation for the shop's physical expansion and continued profitability.

Bavarian Motor Repairs

Andrew Minkler

Owner