Case Study: Prestige European Auto Care keeps operations running through COVID-19 with Tekmetric

How one auto repair shop is able to keep business going during COVID-19 pandemic

Prestige European Auto Care, an independent auto repair shop, faced the challenge of needing to grow beyond being owner-dependent while also having to rapidly adapt its business operations to new safety protocols during the COVID-19 pandemic. The owner, Eric Rutherford, and his partner, Mike Difato, realized they needed innovative tools to empower their team and create a less hands-on management structure.

The shop implemented Tekmetric's shop management system and its integrated Tekmerchant payment processing. This solution enabled touchless payments via text-to-pay, allowed the foreman to dispatch work digitally to promote social distancing, and streamlined contactless customer pickups. As a result, Prestige European was able to operate safely and continue serving essential workers. Furthermore, by using Tekmetric to empower newly promoted leaders, the shop successfully grew its annual revenue from $300,000 to $1.5 million over five years.

Prestige European Auto Care

Eric Rutherford

Owner