Case Study: Euro Car Doctors cuts quote time and boosts ARO with Tekmetric

How Euro Car Doctors Elevated Their Customer Experience

Euro Car Doctors, an auto repair shop in California, was facing significant operational challenges due to outdated software. Their primary difficulties included a major bottleneck in creating estimates, which took 4-5 hours to complete, leading to workflow inefficiencies and customer service delays. This prompted them to seek a new solution from the vendor Tekmetric.

By implementing Tekmetric's shop management system, the vendor provided a streamlined operational solution. The results were substantial: the time to build a quote was drastically cut from 4-5 hours to under 90 minutes. This efficiency gain contributed to a significant increase in their average repair order (ARO) to over $900 and supported the shop's expansion to a second location while maintaining a high level of customer satisfaction.

Euro Car Doctors

Tony Perez

Owner