Case Study: Excluservice boosts revenue and cuts costs with Tekmetric

How can shops grow by adopting new technologies that strengthen and complement the relationships of their team and customers

Excluservice, an auto repair shop in Maryland, faced challenges with a costly, inefficient, and unreliable dual software system for its shop management and digital inspections. This setup resulted in significant monthly IT expenses and frequent operational downtime, which hindered their ability to serve customers and grow the business. To overcome this, owner Stephane Grabina sought a new solution and partnered with the vendor Tekmetric for its shop management system.

By transitioning to the Tekmetric platform, Excluservice streamlined its operations, consolidating its previous systems into one. The intuitive software reduced the time to write estimates dramatically, which improved customer sales conversions. This change, coupled with new features that empower service writers, led to significant results: the shop saved $1,000 per month in costs and achieved a 20% growth in total revenue since implementing the Tekmetric system.

Excluservice

Stephane Grabina

Owner