Case Study: Fix It Forward Ministry grows community impact with Tekmetric

Fix It Forward is Making a Difference for Those in Need

Fix It Forward Ministry, a non-profit providing free auto repairs and vehicles to those in need, faced significant operational challenges. Their volunteer-run ministry was uninsurable, had limited space and tools, and lacked an office for administrative work. To fund and support their charitable work, they opened a for-profit shop, Fix It Forward Auto Care, which needed a modern shop management system. They initially used an older, difficult-to-use software before turning to vendor Tekmetric and its cloud-based shop management system.

By implementing Tekmetric, the shop gained an easy-to-use system that streamlined operations, with a standout feature being the integrated texting for customer communication and quote approvals. This improved efficiency allowed the for-profit shop to grow rapidly, doing over a million dollars in revenue in its second year. This financial success directly supported the ministry's expansion, enabling them to give away 225 vehicles and perform over 600 free repairs. Tekmetric's continuous improvements and customer feedback loop were also highlighted as key benefits.

Fix It Forward Ministry

Matthew Carlson

Founder